Privacy Policy

Last Updated: February 12, 2025

1. Introduction

Phacilitate Consulting Pty Ltd (“Phacilitate,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.phacilitate.com.au, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect and hold personal information, including but not limited to:

• Name, email address, phone number, and business details
• Information you provide when contacting us or submitting forms
• Technical data such as IP address, browser type, and device details
• Website usage statistics and engagement data through cookies and analytics

3. How We Collect Personal Information

3. How We Collect Personal Information

• Visit our website and engage with our content
• Contact us via phone, email, or online forms
• Subscribe to our newsletters or updates
• Interact with our marketing campaigns

We may also collect certain data automatically through cookies and analytics tools to improve user experience.

4. How We Use Your Information

We use the personal information we collect for purposes including:

• Providing our services and responding to inquiries
• Improving our website and marketing efforts
• Complying with legal obligations
• Communicating with you about our services, offers, and updates

We will not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may disclose your information to:

• Third-party service providers (such as hosting providers and analytics platforms) to help us operate our business
• Legal authorities if required by law or to protect our rights and safety

If personal information is shared with overseas service providers, we will take reasonable steps to ensure compliance with Australian privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.

7. How We Protect Your Information

We take reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of online transmission is completely secure.

8. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections if any information is inaccurate or outdated

To make a request, contact us at support@phacilitate.com.au.

9. Complaints Handling

If you have concerns about how we handle your personal information, you can contact us at:
Email: support@phacilitate.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Overseas Disclosure

We may store or process your personal information with third-party providers located outside Australia. If we transfer data internationally, we will take reasonable steps to ensure compliance with Australian privacy laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

For any privacy-related inquiries, please contact:
Email: support@phacilitate.com.au