Contact Me

From fledgling business to one of Australia's most successful e-commerce retailers.

delivered

Discovery & Research
Strategy Planning & Roadmapping
Marketing & Advertising
Branding
Information Architecture
Website Design
Website Development
Ecommerce
Integration & Automation
Content Creation
Analytics

Revamping strategy, brand identity and website design to strengthen its position in the fiercely competitive online contact lens retail market.

WEBSITE CONVERSION RATE INCREASE

0%

ROAS INCREASE

0X

RETENTION RATE INCREASE

0%

CUSTOMER LIFETIME VALUE INCREASE

0%

REVENUE GROWTH INCREASE

0%

With an influx of new global entrants into the Australian market and the escalating importance of e-commerce, Contact Me recognised the critical need to revitalise its digital presence.

To achieve this, we relaunched its website and devised a holistic omnichannel digital marketing strategy to establish Contact Me at the forefront of the industry.

As you will see, the results continue to break all kinds of metric records for an Australian e-commerce website.

“We set out with a clear and ambitious vision: to become Australia's premier online destination for purchasing contact lenses and sunglasses. Partnering with Phacilitate has been instrumental in turning this vision into reality.

Despite starting with a modest marketing budget, the exponential growth in online sales within the first year prompted us to entrust Phacilitate with a larger budget to continue their remarkable work. Their ability to drive significant growth and deliver exceptional investment returns has been outstanding.

Their ability to provide accurate forecasting and innovative solutions has been pivotal in fending away the competition while maximising our revenue.”